Movie Crew support

For help, email moviecrew@streamwalkers.com. Include your app version, device, and a description of the problem. Never send your password, verification link or full ticket barcode.

Signing in

Use your Movie Crew email and password. If you normally use Google on the website, choose Forgot password to set a Movie Crew password for the iOS app. Verification and reset links are single-use; request a new link if one expires.

Planning with your crew

Open a showing to see your saved crew seat assignments. Organizers and editors can change assignments. Use crew tools to import tickets or manage showings. A seat assignment in Movie Crew does not buy, reserve or confirm a theater ticket.

Calendar and reminders

Calendar end times are estimated at three hours; review the time before saving. Reminders are local to your device. If a showing changes, set the reminder again. Notification permissions can be changed in iOS Settings.

Deleting your account

In the iOS app, open Crew account → Delete account. Enter your current password, type DELETE and confirm permanent deletion. This affects all your crews. Shared plans remain for other members; a crew with no other members is removed. Give another member administrator access before leaving a crew you manage. If you cannot sign in, use password recovery or contact support.

Read the privacy notice